FAQ

How We Can Help You ?

Do I need an account to purchase the products?

Yes, you will require an account. This account is intended for faster purchase in the future. By having an account, you won’t need to write your address and information for upcoming purchase/s.

Can I order the runway pieces?

Yes, we do accept orders for our runway pieces with 3 weeks pre-order. Please kindly contact our admin +6282310089998 if you want to make an order.

Can I make custom made order?

Yes, we do accept custom made orders, and the time needed from design to production depends on the design. Please kindly contact our admin for scheduling an appointment +6282310089998

How long my order will be processed after purchase?

Your order will be processed for shipment 1X24 hours after the payment has been confirmed by our admin. Time limit to complete my payment after placing an order. You will have 1X24 hours after placing an order but after exceeding the time limit, we will cancel the order automatically.

Do you have a physical store?

Our collections are now available for purchase in FashionLink Senayan City & through our website www.suedeson.com

How can I track my order and shipment ?

Kindly drop a message to our admin, info@suedeson.com or through our whatsapp +6282310089998

How long will my order arrive?

Your order will arrive

Is there an express shipment service?

Your order will be shipped based on the shipment services you chose during checkout. You can choose the express shipping service, if you want faster shipping service. You can contact our admin for shipment via Gojek/Grab. I received items with defects, do I have a time limit to exchange the product.  We are really sorry for this inconvenience, please do contact our admin and make shipments back to us within 3 days after receiving the product.
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